Refund policy

EXCHANGES ONLY

All XENO sales are final. We do not offer refunds, but we're happy to exchange your item for a different size or color.

 

Exchange window

You have 14 days from the day your order is delivered to request an exchange.

 

Eligibility

To be eligible, items must be unworn, unwashed, and in the same condition you received them, with all tags still attached. Items that are worn, washed, damaged, or missing rhinestones from wear are not eligible.

 

How to request an exchange

Email us or DM us on Instagram with your order number and the size or color you want instead. We'll reply with instructions on where to send your item.

 

Shipping costs

You cover the cost of shipping your item back to us. Once we receive and inspect it, we'll ship your replacement for free.

 

Availability

Exchanges depend on stock. If the size or color you want is sold out, we'll offer store credit for the full amount you paid instead.

 

Damaged or wrong item

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo and we'll make it right at no cost to you.